Refund policy

Returns and Refunds Policy

Last updated: October 14, 2026

This policy explains how to cancel an order, return a product and receive a refund from Maison Galerie, operated by Tom Arcaro, a sole proprietor registered in France. It applies to orders delivered within the United States. Nothing in this policy limits any rights you may have under applicable law.

1. Summary

Return request window: 30 days from delivery.
We accept returns of faulty and non-faulty products, subject to the conditions below.
Return method: by mail, using a tracked service, after contacting our support team for written return instructions.
Return location: Mus, France.
Return postage for change-of-mind returns: paid by the customer.
Restocking fee: none.
Refund processing: within 5 business days of receiving the returned goods.
Exchanges: not offered. Return the item and place a new order.

2. Cancelling Before Dispatch

If your order has not yet been dispatched, email maisongalerieall@gmail.com promptly with your order number and a clear request to cancel. We will try to cancel your order and issue a full refund.

If your order has already been dispatched, please follow the return process below.

This section does not limit any cancellation or refund rights available under applicable law.

3. Our 30-Day Return Period

We accept change-of-mind return requests submitted within 30 days of delivery.

To request a return, email maisongalerieall@gmail.com with your order number and the item you wish to return.

Items must be complete and returned with their original packaging, parts and accessories, subject to the conditions below.

4. Condition of Returned Goods

We accept change-of-mind returns of products in new or lightly used condition. You may inspect the product to establish its nature, characteristics and functioning.

Products that have been installed, hardwired, modified or damaged through misuse are not eligible for change-of-mind returns.

These restrictions do not exclude claims relating to products that are faulty, damaged on arrival, misdescribed or not what you ordered.

5. How to Return an Item

Email maisongalerieall@gmail.com with your order number and details of the item you wish to return.
Wait for our written return approval and instructions before shipping the item.
Unless we provide different instructions, send approved returns to:

Maison Galerie — Tom Arcaro
8 T, Impasse des Cigales
30121 Mus
France
Pack the item securely with all parts, accessories and original packaging.
Send it using a tracked service and retain your proof of postage until the refund is complete.

Returns are sent to France, including for orders delivered to the United States. For change-of-mind returns, you are responsible for arranging and paying for this international return shipment.

Please do not send returns to the original dispatch address in China.

Parcels sent without prior contact may be refused or delayed if we cannot identify the order. This procedure does not limit your rights under applicable law.

6. Return Costs

For change-of-mind returns, the customer pays the direct cost of returning the goods to France and is responsible for arranging the return label. We do not charge a restocking fee.

If an item is faulty, damaged on arrival, misdescribed or not what you ordered, we cover reasonable return costs or provide another appropriate remedy. Contact us before arranging shipment so we can agree on the return method.

7. Refunds

Refunds are issued to the original payment method. We process refunds within 5 business days of receiving the returned goods, subject to any shorter deadline required by applicable law.

For an approved change-of-mind return, we refund the price of the returned item and the least expensive standard outbound delivery charge offered for that order. Any additional cost for an upgraded delivery service is not refundable, unless required by applicable law.

Where the original order qualified for free delivery, no outbound delivery charge is refundable because none was paid.

Return postage paid by the customer for a change-of-mind return is not refundable.

Your bank or payment provider may need additional time to show the refund on your statement.

8. Faulty, Damaged or Incorrect Products

If your item is faulty, damaged on arrival, misdescribed or not what you ordered, stop using or installing it and contact maisongalerieall@gmail.com with your order number and a description of the problem. Please include photographs or video where helpful.

Depending on the circumstances and applicable law, we will arrange an appropriate remedy, which may include repair, replacement or a refund.

Please contact us before returning the item. Where a return is required because of a confirmed fault, delivery damage or an incorrect item, we will cover reasonable return costs or provide a prepaid return method.

The 30-day change-of-mind return window does not limit any rights or remedies available under applicable law for faulty, damaged or misdescribed goods.

9. Exchanges

We do not process direct exchanges. If you would like a different product, return the original item under this policy and place a new order for the replacement.

10. Contact and Business Information

For returns, cancellations or refunds, email maisongalerieall@gmail.com and include your order number.

Trading name: Maison Galerie
Operator: Tom Arcaro
Registered business name: ARCARO TOM
Business status: Sole proprietor registered in France
SIREN: 979 390 515
SIRET: 979 390 515 00018