Shipping policy

Shipping Policy

Last updated: October 14, 2026

This policy explains how we ship orders placed on maisongalerieboutique.com. It applies to orders delivered within the United States. Nothing in this policy limits your rights under applicable consumer law.

1. Where We Deliver

We currently deliver to residential and business addresses in the United States only. We do not ship to other countries at this time. Checkout will not offer a shipping method for addresses outside our delivery area.

We do not deliver to PO boxes.

Orders are packed and dispatched from China by our fulfilment partners.

2. Shipping Charges

Standard delivery: USD 7.00 per order, regardless of the number of items.
Free delivery: automatically applied to orders with a merchandise subtotal of USD 70.00 or more.

Shipping is charged once per order, not per item. Adding another product does not increase the standard delivery charge.

The applicable shipping charge is displayed at checkout before payment. If it differs from this policy, please contact us before placing your order.

3. Order Cut-Off and Handling Time

Our order cut-off is 12:00 AM (midnight), Paris time (Europe/Paris).

Orders are prepared on working days only, Monday to Friday, excluding public holidays observed by our fulfilment partners in China.

Handling time is 1 business day. This is the time between your order being accepted and the parcel being handed to the carrier.

Orders accepted after the cut-off, at a weekend or on an applicable public holiday begin handling on the next business day.

4. Transit Time and Total Delivery Time

Carrier transit time: 2 to 8 business days, Monday to Saturday.
Total estimated delivery time, including handling: 3 to 9 business days.

These estimates reflect different schedules: handling takes place Monday to Friday, while carrier transit is counted Monday to Saturday.

Sundays and public holidays affecting the relevant carrier are excluded from transit estimates. Delivery estimates shown on product pages use the same figures.

Delivery may take longer during peak periods, public holidays, customs processing, severe weather or when the carrier cannot access the delivery address. If we become aware of a material delay, we will contact you.

5. Tracking

You receive an order confirmation by email after placing your order.

Once the parcel has been handed to the carrier, we send a separate dispatch email containing a tracking link. Tracking information may take up to 24 hours to become active after dispatch.

If you have not received a dispatch email within 3 business days of ordering, check your spam folder, then contact maisongalerieall@gmail.com with your order number.

6. Delivery Attempts and Collection

If nobody is available at the delivery address, the carrier may leave the parcel in a permitted safe location or provide instructions for redelivery or collection, depending on its procedures.

Parcels held for collection may be returned if they are not collected within the carrier’s holding period.

If a parcel is returned because it was not collected, we will contact you. You may choose a refund for the goods or redelivery. Redelivery is charged at the standard delivery rate, except where applicable law requires otherwise.

7. Address Accuracy

Please check your delivery address carefully before placing your order.

If you notice a mistake, email maisongalerieall@gmail.com immediately with your order number. We will correct it if the parcel has not yet been dispatched.

After dispatch, we cannot guarantee that the delivery address can be changed. Any additional carrier costs resulting from an incorrect or incomplete address will be explained to you before we arrange a chargeable redelivery or other paid service.

8. Delayed or Lost Parcels

If tracking has not updated for several days or the estimated delivery window has passed, contact maisongalerieall@gmail.com with your order number. We will investigate with the carrier.

The carrier may require a reasonable investigation period before confirming that a parcel is lost. This does not limit your rights under applicable law.

Once a parcel is confirmed lost, we will send a replacement or issue a full refund, at your choice.

If we cannot dispatch your order within the promised handling time, we will notify you of the revised dispatch estimate and offer you the option to accept the delay or cancel for a full refund, as required by applicable law.

9. Damaged Parcels and Missing Items

Please inspect your parcel on arrival. If the outer packaging is visibly damaged, photograph it before opening where possible.

If a product arrives damaged or an item is missing, contact us within a reasonable time with your order number and photographs of the product and packaging where available.

Do not install or use a product that appears damaged.

We will arrange a replacement or refund, as appropriate, and cover reasonable return costs for a damaged or incorrect item where a return is required. Please contact us before arranging a return.

10. Taxes, Duties and Import Charges

The total displayed at checkout includes the product price, shipping charge and any taxes we are required to collect. Any applicable sales tax is shown before payment.

Orders are dispatched from China. We arrange for applicable import duties, customs charges and carrier import-handling fees to be covered, so customers are not required to pay additional import charges upon delivery.

If a carrier requests an unexpected import payment, contact maisongalerieall@gmail.com before paying so we can investigate and resolve the issue.

11. Returns and Cancellation

Cancellation, return and refund conditions are set out in our Returns and Refunds Policy.

Approved returns are sent to Mus, France, rather than the original dispatch location in China. For change-of-mind returns, the customer pays the return shipping cost, as explained in that policy.

12. Contact and Business Information

For delivery questions, email maisongalerieall@gmail.com and include your order number where available.

Trading name: Maison Galerie
Operator: Tom Arcaro
Registered business name: ARCARO TOM
Business status: Sole proprietor registered in France
SIREN: 979 390 515
SIRET: 979 390 515 00018